Refund and Return Policy
Thank you for choosing our online furniture store for your handcrafted made-to-order furniture needs. Each piece of furniture we create is a unique work of art, crafted with dedication and skill. Please take a moment to review our refund and return policy before making a purchase.
1. Made-to-Order and Artistic Nature:
Since our furniture is meticulously handcrafted to your specifications, we do not offer refunds or accept returns. Each piece is a bespoke creation, tailored exclusively for you, and reflects the artistic touch of our skilled craftsmen. We take immense pride in delivering furniture that embodies creativity and artistry.
2. Imperfections and Unique Characteristics:
Please understand that due to the nature of handcrafted work, there might be slight variations, irregularities, or imperfections in the final product. These characteristics are part of the charm and authenticity of handcrafted items. We believe they enhance the character and uniqueness of your furniture.
3. Order Confirmation:
Upon placing an order, you will receive a confirmation email with the details of your purchase. We encourage you to review this information carefully to ensure accuracy. If you notice any discrepancies, please contact our customer support team within 48 hours of placing your order.
4. Shipping and Delivery:
Once your order is complete, it will be carefully packaged and shipped to your designated address. We take great care to ensure the safe delivery of your furniture. In the unlikely event that your order arrives damaged, please contact us within the same day of receipt, and we will address the issue promptly.
5. Customer Satisfaction:
Our top priority is your satisfaction with your handcrafted furniture. If you have any questions, concerns, or inquiries about your order, our customer support team is available to assist you. We’re here to ensure your experience with us is exceptional.
Google Merchant Center Compliance:
Our policy aligns with Google Merchant Center guidelines, as we provide clear and transparent information regarding our unique refund and return approach. We want to assure our customers that our policy is in accordance with the artistic and made-to-order nature of our products.
By proceeding with your purchase, you acknowledge and accept our refund and return policy. We appreciate your understanding of the artistry and craftsmanship that goes into every piece of furniture we create.
If you have any further questions or require assistance, please don’t hesitate to reach out to our customer support team.
Thank you for choosing our online furniture store for your handcrafted furniture needs.
Sincerely,
Abstrakt Luxury Furniture
Contact: +971585442400